Request for proposals (RFP): Intake Assessment Project
(posted Feb. 11, 2026)
Intake Assessment Project RFP (4-page PDF: read, download, print, share)
Legal Aid of Southeastern PA (LASP) has issued a Request for Proposals (RFP) for its Intake Assessment Project. Proposals are due Friday, March 6, 2026. Submit proposals via email to rfp@lasp.org.
Request for Proposals (RFP) issued:
Feb. 11, 2026
Legal Aid of Southeastern PA
625 Swede Street, Norristown, PA 19401
* * * * *
Proposals due:
Friday, March 6, 2026
by email to rfp@lasp.org
* * * * *
Contact:
Phillip Hammond, Director of Operations
Please see document for specifics.
Intake Assessment Proposal (4-page PDF: read, download, print, share)
Intake Assessment Project
Issued: Feb. 11, 2026
Deadline for proposal questions: Feb. 18, 2026
Proposals Due: March 6, 2026
Contact: Phillip Hammond, Director of Operations, at rfp@lasp.org
Address: 625 Swede Street, Norristown, PA 19401
About LASP
Legal Aid of Southeastern Pennsylvania (LASP) provides free, high-quality civil legal services to low-income and vulnerable populations within Bucks, Chester, Delaware, and Montgomery Counties. LASP’s mission is to empower individuals to resolve legal problems without representation through education and to address systemic issues perpetuating poverty. LASP serves thousands annually, emphasizing equitable access and culturally responsive service innovations.
Purpose and Scope of Intake Assessment Project
LASP received a Technology Improvement Project (TIP) grant from the Legal Services Corporation (LSC) for this project and seeks a qualified consultant to conduct a comprehensive assessment of its current client intake system. This project will analyze intake workflows, technology systems, client access points, and service delivery processes to identify inefficiencies and barriers. The evaluation will focus on wait times, call handling, multilingual access, technology integration (including AI opportunities), and client experience enhancements. The goal is to develop actionable recommendations that improve accessibility, efficiency, and equity in the intake process.
Project Goals
Map and analyze existing intake workflows and technology infrastructure.
Identify key challenges including wait times, disconnected calls, and language barriers.
Evaluate options to integrate client portal solutions and AI tools.
Propose streamlined pre-screening and data collection procedures.
Deliver a detailed report with prioritized recommendations and implementation strategies.
Expected Deliverables
Comprehensive intake system workflow analysis.
Technology and process assessment report.
Recommendations for client access improvements including language services.
Client experience and staff workflow enhancement plan.
Suggested technology upgrades including AI and portal integration.
Final presentation and written report summarizing findings with implementation roadmap.
Proposal Requirements
Proposals must include the following sections:
Executive Summary
Consultant(s) Profile (including relevant experience with intake systems and legal aid organizations)
Approach and Methodology (detailing how the assessment will be conducted, including stakeholder engagement)
Stakeholder Engagement Plan (including clients, staff, and community partners)
Project Timeline and Milestones (with an expected completion date of September 1, 2026)
Team and Staffing Plan
Budget and Cost Proposal (detailed breakdown by task and deliverables)
Relevant Case Studies or References
Assumptions, Dependencies, or Needs from LASP
Appendices (optional)
Proposals should not exceed 10 pages in length, excluding appendices such as résumés, case studies, references, and other supplemental materials.
The total available budget for this project is $35,000.
Evaluation Criteria
Clarity and feasibility of the approach and methodology
Demonstrated experience with similar intake assessments and legal or social service organizations
Qualifications and expertise of the team
Cost effectiveness and transparency of pricing
Quality and specificity of references and case studies
Completeness and professionalism of the proposal
Terms and Conditions
LASP reserves the right to modify or cancel this RFP at any time.
All proposal preparation costs are the responsibility of the proposer.
LASP may contract with multiple vendors or request presentations or interviews.
Proposals become property of LASP upon submission.
Submission Instructions
Submit proposals as PDF files via email to rfp@lasp.org with the subject line: Intake Assessment Project RFP Proposal. If confirmation of receipt is not received within two business days, please call 484-206-8017.
Project Timeline
RFP Issued: February 11, 2026
RFP Questions due to rfp@lasp.org: February 18, 2026
Proposal Due: March 6, 2026
Vendor Selection and Notification: March 27, 2026
Project Kickoff: April 3, 2026
Final Deliverables Due: September 1, 2026